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Frequently Asked
Questions
266 answers across 8 categories — for attendees and organisers.
All Categories
Ticketing & Access Control
Organizer Operations
Calendars & Wishlists
Ratings & Reviews
Marketing (Email & SMS)
Add-Ons & Upsells
Waitlists
Others & Accessibility
Audience:
Both
Attendees
Organisers
Type:
All
Feature
Search
266 results
22
Ticketing & Access Control
How does QR-based ticket validation work?
All
How do I prevent ticket fraud at my event?
Search
All
What alternative entry methods are available besides QR codes?
All
What if an attendee's phone dies before entry?
Search
All
How does multi-gate monitoring work?
Organiser
How do I manage multiple entrance gates at a large event?
Search
Organiser
What does the live check-in dashboard show?
Organiser
How can I track event attendance in real time?
Search
Organiser
How does the fraud detection system work?
Organiser
How do I stop counterfeit tickets at my event?
Search
Organiser
What is the average scan time KPI?
Organiser
How do I speed up event entry lines?
Search
Organiser
What is the access log table?
Organiser
How do I resolve ticket disputes at events?
Search
Organiser
What ticket tier options are available?
All
How do I set up VIP and early bird ticket pricing?
Search
All
What is the digital ticket wallet?
Attendee
Where can I find my event ticket after purchase?
Search
Attendee
Can I transfer my ticket to someone else?
Attendee
How do I give my event ticket to a friend?
Search
Attendee
How does attendee verification work?
All
How do I verify event attendee identities?
Search
All
30
Organizer Operations
What is the Organizer Hub?
Organiser
What's the best all-in-one event management tool?
Search
Organiser
How do I manage multiple events at once?
Organiser
How do I track which events are selling well?
Search
Organiser
How do I create a new event?
Organiser
How do I set up an event ticketing page?
Search
Organiser
What is the task board?
Organiser
How do I organise my event planning team?
Search
Organiser
How do I manage my event team?
Organiser
How do I assign roles to my event staff?
Search
Organiser
How does vendor coordination work?
Organiser
How do I manage event vendors and suppliers?
Search
Organiser
What role-based access levels are available?
Organiser
How do I restrict dashboard access for my event team?
Search
Organiser
What is the event selector?
Organiser
How do I view analytics for a specific event?
Search
Organiser
What's included in the post-event report?
Organiser
How do I create a professional event report for sponsors?
Search
Organiser
What attendee insights are available?
Organiser
How do I understand my event audience demographics?
Search
Organiser
What does the revenue dashboard show?
Organiser
How do I track event revenue and payouts?
Search
Organiser
How does demand forecasting work?
Organiser
How can I predict if my event will sell out?
Search
Organiser
What is the admin dashboard?
Organiser
How do I monitor platform health and user issues?
Search
Organiser
What notifications do organisers receive?
Organiser
How do I get alerted when my event is about to sell out?
Search
Organiser
How do I share my event link quickly?
Organiser
What's the fastest way to share an event link?
Search
Organiser
42
Calendars & Wishlists
What is the wishlist page?
Attendee
How do I save events I want to attend later?
Search
Attendee
How do I add an event to my wishlist?
Attendee
How do I bookmark events I'm interested in?
Search
Attendee
How are sold-out or cancelled events shown in my wishlist?
Attendee
How do I know if a wishlisted event is sold out?
Search
Attendee
How do I create a calendar?
Attendee
How do I create a curated list of events?
Search
Attendee
Can I duplicate a calendar?
Attendee
How do I copy someone's event calendar?
Search
Attendee
What is calendar forking?
Attendee
How do I save a version of someone's calendar and customise it?
Search
Attendee
What view modes are available for calendars?
Attendee
Can I see events on a map?
Search
Attendee
How do I collaborate on a calendar?
All
How do I share an event calendar with my group of friends?
Search
All
What visibility options do calendars have?
Attendee
How do I make my event calendar private?
Search
Attendee
How do I share a calendar?
Attendee
How do I send my event plan to someone?
Search
Attendee
What's the difference between following and liking a calendar?
Attendee
How do I get notified when new events are added to a calendar?
Search
Attendee
Can I react to calendars with emoji?
Attendee
How do I show appreciation for a curated event list?
Search
Attendee
Can I see what changes were made to a calendar?
All
How do I track edits to a shared event calendar?
Search
All
What is calendar sync?
Attendee
How do I keep my forked calendar up to date?
Search
Attendee
Can people see my calendar without logging in?
Attendee
How do I browse public event calendars?
Search
Attendee
Can I filter calendar events by date?
Attendee
How do I find events happening this weekend?
Search
Attendee
Is there a guide for first-time calendar users?
Attendee
How do I get started with event calendars?
Search
Attendee
Can I move wishlist items into a calendar?
Attendee
How do I organise my saved events into collections?
Search
Attendee
What analytics do organisers get for wishlists and calendars?
Organiser
How do I measure event interest before sales open?
Search
Organiser
How do personalised recommendations work?
Attendee
How do I discover new event calendars?
Search
Attendee
Can I search for calendars on the explore page?
Attendee
How do I find event calendars for my city?
Search
Attendee
30
Ratings & Reviews
How does the star rating system work?
All
How do I rate an event I attended?
Search
All
What layout variants are available for ratings?
Organiser
How do I test different review page designs?
Search
Organiser
What review badge types exist?
All
How do I know if an event review is trustworthy?
Search
All
How do organisers manage reviews?
Organiser
How do I respond to event reviews?
Search
Organiser
How does review moderation work?
Organiser
How do I handle fake or offensive reviews?
Search
Organiser
How is social proof displayed?
All
How do I show potential attendees that my event is popular?
Search
All
What is the post-event review landing page?
Attendee
How do I leave a review after an event?
Search
Attendee
What is the Editor's Note?
All
How do I highlight the best reviews for my event?
Search
All
What is the top review widget?
All
How do I automatically showcase my best reviews?
Search
All
What is the event recap page?
All
How do I share highlights from a past event?
Search
All
Why are reviews shown in the waiting room?
Attendee
What do I see while waiting in the event queue?
Search
Attendee
Is there a media gallery for events?
All
Where can I see photos from past events?
Search
All
Can I see the history of a recurring event?
All
How do I check if a recurring event is worth attending?
Search
All
Can I edit or delete my reviews?
Attendee
How do I update a review I already submitted?
Search
Attendee
Can I submit a review directly on the event page?
Attendee
What's the easiest way to review an event?
Search
Attendee
32
Marketing (Email & SMS)
What is the campaign composer?
Organiser
How do I send marketing emails to event attendees?
Search
Organiser
What audience segments are available?
Organiser
How do I target specific groups of event attendees?
Search
Organiser
Where can I see past campaigns?
Organiser
How do I track email campaign performance for events?
Search
Organiser
What campaign analytics are available?
Organiser
How do I measure event marketing ROI?
Search
Organiser
Can I schedule campaigns for later?
Organiser
How do I schedule event marketing emails in advance?
Search
Organiser
How am I notified about campaign statuses?
Organiser
How do I know if my marketing campaign was delivered?
Search
Organiser
What promotional notifications do attendees receive?
Attendee
How do I get notified about event deals and discounts?
Search
Attendee
Can I control which notifications I receive?
Attendee
How do I stop getting unwanted event notifications?
Search
Attendee
What happens when I click a notification?
All
How do I see full details of an event notification?
Search
All
Is there a full notification inbox?
All
Where do I see all my event notifications?
Search
All
How are notifications generated in real time?
Organiser
How does the notification system handle high-volume events?
Search
Organiser
Do notifications link to the relevant page?
All
How do I go directly to an event from a notification?
Search
All
Can I preview an email before sending it to my audience?
Organiser
How do I test my event marketing email before sending?
Search
Organiser
What email templates are available?
Organiser
Are there pre-made email templates for event marketing?
Search
Organiser
How do I browse email templates?
Organiser
How do I choose the best email template for my event campaign?
Search
Organiser
How do I edit email templates?
Organiser
Can I customise event email templates without coding?
Search
Organiser
36
Add-Ons & Upsells
How do I create and manage add-ons?
Organiser
How do I sell food and merch at my event?
Search
Organiser
What add-on categories are available?
All
What types of extras can I buy at events?
Search
All
How does add-on inventory tracking work?
Organiser
How do I prevent overselling event merchandise?
Search
Organiser
How do age-restricted items work?
Organiser
How do I sell age-restricted items at events legally?
Search
Organiser
What happens when a vendor runs out of stock?
Organiser
How do I handle sold-out vendor items at an event?
Search
Organiser
Can I duplicate add-on items?
Organiser
How do I quickly create similar add-on items?
Search
Organiser
How do attendees redeem purchased add-ons?
All
How do I pick up items I pre-ordered for an event?
Search
All
Can add-ons be partially redeemed?
All
Can I redeem event add-ons in batches?
Search
All
What are scanner keys?
Organiser
How do I set up scanning devices for event add-ons?
Search
Organiser
How do I manage scanner keys?
Organiser
How do I revoke a lost scanning device?
Search
Organiser
Can I filter scanner activity by time?
Organiser
How do I review scanning activity after an event?
Search
Organiser
What is the reconciliation dashboard?
Organiser
How do I pay my event vendors their share?
Search
Organiser
How are cancelled add-ons handled?
All
What happens if a pre-ordered event item is cancelled?
Search
All
Can I export add-on data?
Organiser
How do I get a spreadsheet of event sales data?
Search
Organiser
What add-on analytics are available?
Organiser
Which event add-ons are most profitable?
Search
Organiser
Where can I see my purchased add-ons?
Attendee
How do I check the status of my event purchases?
Search
Attendee
What are upsell performance cards?
Organiser
How do I optimise my event upsell strategy?
Search
Organiser
How do I browse and purchase add-ons?
Attendee
How do I pre-order food and extras for an event?
Search
Attendee
46
Waitlists
What types of waitlists are available?
All
How do I get notified when sold-out event tickets become available?
Search
All
What's the waitlist registration process?
Attendee
How long does it take to join an event waitlist?
Search
Attendee
Why do I need to verify my identity for the waitlist?
Attendee
How do I verify my email for an event waitlist?
Search
Attendee
How will I be notified about my waitlist status?
Attendee
Can I get a phone call when my waitlist ticket is ready?
Search
Attendee
What is the deposit/hold fee for waitlists?
All
Do I have to pay to join an event waitlist?
Search
All
How do I know my position in the queue?
Attendee
What's my position in the event ticket queue?
Search
Attendee
What is the waiting room?
Attendee
What happens when tickets become available from a waitlist?
Search
Attendee
What are waiting room design variants?
Organiser
How do I test different waiting room designs?
Search
Organiser
What is wave progress tracking?
Attendee
How does the wave-based ticket release work?
Search
Attendee
How long do I have to complete my purchase?
Attendee
How much time do I get to buy waitlist tickets?
Search
Attendee
What is standby mode?
Attendee
What happens if I miss my waitlist purchase window?
Search
Attendee
What happens if I lose connection in the waiting room?
Attendee
Will I lose my place in the queue if my internet drops?
Search
Attendee
Can I share my queue position socially?
Attendee
How do I share my waitlist status on social media?
Search
Attendee
What prevents queue position transfers?
All
Can someone sell their place in an event queue?
Search
All
What waitlist management tools do organisers get?
Organiser
How do I monitor waitlist demand for my event?
Search
Organiser
How does pool allocation work?
Organiser
How do I reserve tickets for specific audience groups?
Search
Organiser
Can I give VIPs and sponsors early access?
Organiser
How do I give sponsors exclusive ticket access?
Search
Organiser
Can I message specific waitlist segments?
Organiser
How do I communicate with people on my event waitlist?
Search
Organiser
What is the queue audit?
Organiser
How do I audit my event queue for fairness?
Search
Organiser
Where do I see my active waitlists?
Attendee
How do I track all the waitlists I've joined?
Search
Attendee
What is the attendee activity timeline?
Attendee
How do I see my complete event journey?
Search
Attendee
How do referral links work?
Attendee
Can I improve my waitlist position by referring friends?
Search
Attendee
What is the badge embed code?
Attendee
How do I show my queue position on my website?
Search
Attendee
28
Others & Accessibility
Does the app support dark mode?
All
How do I switch between dark and light mode?
Search
All
Is there mobile-specific navigation?
Attendee
How do I navigate the app on my phone?
Search
Attendee
What is the user mode switcher?
All
How do I test onboarding flows in the prototype?
Search
All
What can I do in account settings?
Attendee
How do I update my event account profile?
Search
Attendee
What does the public event page include?
All
What information is shown on an event page?
Search
All
What is the layout switcher?
Organiser
How do I test which event page design converts best?
Search
Organiser
How does the main navigation work?
All
How do I find different sections of the app?
Search
All
How does dynamic event routing work?
All
Why do different events look different on the platform?
Search
All
Are there breadcrumb navigation trails?
All
How do I navigate back to previous pages?
Search
All
Can I collapse the sidebar?
All
How do I get more screen space in the dashboard?
Search
All
What's in the event footer?
All
Where do I find event organiser contact information?
Search
All
What tabs are available on event pages?
All
How do I see reviews and photos for an event?
Search
All
How do CTAs change for past events?
All
How do I get notified about the next edition of an event?
Search
All
How does the hero banner adapt to different screens?
All
Will event pages look good on my phone?
Search
All